Setup guides, packing tips, cleaning instructions, and answers to the questions families ask us most.
Getting started
Two short videos show setup and packing, and the answers below cover charging, the lights, and traveling with the bed. Stuck on something? Ask us about your bed.
Unboxing & setup
Packing it back up
About a minute. Hold the pump to the valves and it inflates both the mattress and the Starlight Canopy in under a minute. Nothing to attach, no hoses to wrestle with.
Yes, with a grown-up supervising. It's simple enough for kids to do on their own, and most of them want to. Stay close by, especially for the first few setups.
Both charge with the USB-C cable in the pump bag. Plug it into a wall adapter or a portable battery pack.
Tap the star on the canopy to change modes:
Reading and wind-down modes also charge the glow-in-the-dark starry night sky on the canopy ceiling, so it glows for hours after the lights go out. Once a mode has been on for more than a minute, the next tap turns the lights off. No cycling through every mode at bedtime.
Tapping the star changes modes. The power switch on the light controller turns everything fully off. Switch it off when you pack up, check the bag, or store the bed so the lights can't come on by accident or drain the battery.
No pump needed.
We recommend checking it. The bag is a little over the carry-on limit for some airlines, but it's smaller and lighter than a pack-n-play. Turn off the light controller's power switch before you check it.
It can stay inflated as long as you like. Before you pack it away for a longer stretch, spot clean the canopy and machine wash the mattress cover and the Adventure Blanket. Let everything dry completely, switch off the light controller's power, then pack it up.
Keeping it fresh
How to wash the cover and blanket, spot clean the canopy, and deal with spills and stains. Can't find your situation? Ask us.
The mattress cover and the Adventure Blanket. Zip the cover closed, wash both on a delicate cycle in cold water, and tumble dry on low. Everything else is spot clean or hand wash only.
You usually don't need to separate the foam layer from the inflatable core. If you want to wash the foam, peel it off at the four hook-and-loop points.
Hand wash it in warm water with a mild soap like Dawn. Never put it in the washing machine. Let it air-dry completely before you put it back in the cover.
Get the cover off as soon as you can. The foam layer has a water-resistant top that keeps spills and accidents out of the foam. Blot (don't rub) anything on the top of the foam with a dry cloth, then wash the cover. If anything got through, hand wash the foam and let it air-dry completely.
Spot clean it. The canopy fabric resists stains, so most marks lift easily. Blot, don't rub, and always test a cleaner on a hidden spot first. Never machine wash the canopy.
The inflatable core is PVC-free TPU and won't absorb water. Wipe it down and let it dry before you pack it.
Bleach, high heat, and machine washing anything other than the cover and blanket. And never pack the bed, or put the cover back on, while anything is still damp.
The details
Dimensions, materials, and how the bed is built. Curious about something that isn't here? Ask us.
Yes. Thousands of fine threads connect the top and bottom of the dropstitch core, so it inflates flat and firm and holds its shape night after night. No topping up, and no waking up on the floor at 2 a.m.
Yes. It's third-party tested to meet U.S. CPSC children's product safety standards and is REACH compliant, the EU standard for chemical safety in materials.
The canopy covers about half the bed. A vent at the top rear, mesh windows and an open-able front curtain keep air moving, so it feels cozy, not closed in.
No sheets needed. The quilted sleep surface and the Adventure Blanket are the bedding, and both go in the wash. There's no pillow, on purpose: most kids don't need one, and it leaves room for them to bring their favorite.
It snaps to the bed so it stays put all night. In the morning, connect the snaps to each other and it becomes a cape. We call it Wizard Mode.
Yes. The inflatable core, foam layer, mattress wrap, canopy cover, lighting and pump can all be replaced, and we have patch kits for the core just in case. Send us a message and we'll sort it out.
Getting it to you
Where your bed ships from, how long it takes, and how you'll know it's on the way. Already ordered and have a question? Ask about your order.
Nothing, within the contiguous U.S. Free shipping is included with every Starhaven Bed, a $25+ value. Orders to Alaska and Hawaii may have an extra shipping fee, shown at checkout.
Our warehouse in Traverse City, Michigan.
Orders usually leave our warehouse within 24 hours, then arrive in 3 to 7 days.
We'll email you a tracking number as soon as your bed ships.
Not yet. We ship anywhere in the United States, including Alaska and Hawaii.
Check your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us right away and choose "Damaged or defective" as the reason. We'll reply by email, so you can send photos then, and we'll make it right.
Our promise
The short version is below. Read the full return and warranty policy, or start a return or warranty claim.
You can return your Starhaven Bed within 30 days of delivery if it's unopened, unused, and still in its original factory-sealed packaging. Send us a return request and we'll send a prepaid label and instructions. A $50 fee covering return shipping and restocking comes out of your refund. Returns from Alaska or Hawaii may cost more. Packages sent back without a return request can't be accepted.
No. Because kids sleep in it, opened beds can't be returned for health, safety, and hygiene reasons. If your bed has a defect in materials or workmanship, it's covered by our one-year warranty, and most parts can be replaced if something wears out.
Once your return reaches us, we'll inspect it within 3 to 5 business days. After it's approved, your refund goes back to your original payment method within 10 business days.
Every Starhaven Bed comes with a one-year limited warranty against defects in materials and workmanship, from the date of purchase. It covers the original purchaser with proof of purchase. If something's defective, we'll repair or replace it, or refund the purchase price, and we'll cover reasonable return shipping for approved claims. Start a warranty claim and have your order number handy.
Normal wear and tear, stains, accidental damage, misuse, improper setup, transport or storage, and unauthorized repairs or modifications. Even then, most parts can be replaced, so a worn piece rarely means a new bed.
Peace of mind
Ages, where to set it up, and how the lights and battery work. Have a question about your own setup? Ask us.
The Starhaven Bed is designed for kids 3 and up, up to about 5 feet tall.
It's made for kids, and strong enough for a parent to sit, read, or snuggle in at bedtime.
On any flat floor: bedrooms, hotel rooms, guest rooms, or a tent. Keep it away from heaters, fireplaces, and open flames, and don't set it on top of another bed or a bunk.
Yes. The lights are low and warm. In reading and wind-down modes, a small UV light charges the glow-in-the-dark stars for a few minutes, then turns off on its own.
Charge it with the included USB-C cable, leave the light controller in its pocket, and switch the power off when you pack, travel, or store the bed.
Reach out to us, and we'd be happy to help!
Contact us