Return & Warranty Policy
At Starhaven, we believe better sleep starts with thoughtful design. Every detail is considered to make life easier, more restful, and a little more whimsical. We stand behind our quality and workmanship, and we make intuitive, durable products your family can count on night after night.
30-day returns
You can request a return within 30 days of delivery. To be eligible, your item must be unopened, unused, and in its original factory-sealed packaging. You'll also need your order number or proof of purchase.
Opened products
Because the Starhaven Bed is a sleep product for children, opened products can't be returned for health, safety, and hygiene reasons. Defects in materials or workmanship are covered by our Limited Warranty below.
How to start a return
Email us at hello@starhaven.co with your order number. If your return is approved, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without an approved return request will not be accepted.
Return fee
A $50 fee covering return shipping and restocking will be deducted from your refund. For orders shipped to Alaska or Hawaii, additional return shipping fees may apply.
Damages and issues
Please inspect your order when it arrives. If anything is defective, damaged, or not what you ordered, contact us right away at hello@starhaven.co (photos help) so we can evaluate the issue and make it right.
Refunds
Once your return arrives, please allow 3–5 business days for us to inspect it. We'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since your return was approved, please contact us at hello@starhaven.co.
We reserve the right to refuse a return that doesn't meet the criteria above. Gift cards are non-refundable.
Limited Warranty
Starhaven warrants its products against defects in materials and workmanship for one (1) year from the date of purchase. This limited warranty applies to the original purchaser only and requires proof of purchase.
If a product is found to be defective during the warranty period, Starhaven may, at its discretion, repair or replace the product or refund the original purchase price. We'll work with you to find the best resolution, and we'll cover reasonable return shipping costs for approved warranty claims.
This warranty does not cover normal wear and tear, stains or soiling, accidental damage, misuse, improper setup, improper transport or storage, unauthorized modifications or repairs, or damage from use other than as intended.
To make a warranty claim, email hello@starhaven.co with your order number, a short description of the issue, and photos if you can.
Questions
Email hello@starhaven.co, or write to us at Starhaven, 4860 Washtenaw Avenue, Ste #442, Ann Arbor, MI 48108.